SERVICE AS IT SHOULD BE
Our Store Policies
When you place an order here at Karamela, you certify that you have both read and agreed to accept our ordering, shipping and return policies.
Please allow 4-6 weeks for your order to arrive. If something is out of stock, such as a ladonpana set or bapstismal outfit, need to account for time for our products to arrive from Greece. For items that are already in stock, we will gladly ship them to you within 3-5 days – and then your shipping time is about 2-5 business days, depending on which shipping method you choose and where you live. All our items are custom made when you place your order, so please allow time for your unique items to be created.
Your shipping charges will be billed separately from your order, not at checkout!
Shipping charges are based on size and weight of the boxes used for your products. In order to determine your shipping charges, we will package your order and then send you an e-mail with a bill for your shipping charges. We also use this practice to ensure every customer pays the exact shipping price as other boutiques typically estimate weights, leaving you to pay extra. We use UPS or USPS to ship your order.
MAKE SURE YOU HAVE AND USE A VALID EMAIL
We will send you a shipping invoice, which you must pay before we are able to ship out your items. Please also note that you do not have to sign up for an account with PayPal, you can simply use the service as a guest.
In order to cancel your order and receive a full refund, you must contact us by e-mail or phone within 24 hours from the time you originally placed your order – no exceptions.
We have a NO REFUNDS policy. If you decide that you want to return your purchase, you may exchange it for something else, or be issued a store credit. You have 2 days, or 48 hours, to inspect the products from the day they were delivered to you. Your return package(s) must be postmarked on or before the 3rd day from when your order was delivered to you (day 1); otherwise no exchange or store credit will be processed. The return shipping charges are your responsibility.
The store credit does not expire. The store credit is not transferable.
In order to exchange your purchase or be issued a store credit, your items must be returned as they were sent to you!
All merchandise must have their original tags, hangers,
plastic bags, or other box packaging.
All merchandise must have all parts of their original set.
Merchandise such as stefana may not be removed from their original box.
All merchandise must be in original, clean condition.
If any merchandise you return to us does not meet the above criteria, you will not receive an exchange or credit. If any items are damaged due to stains, hair, smoke or anything else that has lessened the quality of our products, you will not receive an exchange or credit!
When you return something to us for an exchange or credit, we recommend you purchase insurance for the full amount of your purchase and request proof of delivery. All return shipping charges are the customer’s responsibility. Please pack items in packages neatly and carefully, the way they came to you (i.e. with bubble wrap, padding, popcorn, etc.) If items are damaged during shipping back to our store due to carelessness, you will be charged for the merchandise.
If you receive any items damaged from shipping, you need to contact us immediately. Please send a photo through email or text of the damaged item. We will send you the new merchandise to replace the damaged merchandise, and a return shipping label. The damaged items need to be back in our store within 10 days of when you received your return shipping label, otherwise those items are yours and you will be charged.
Please call us or e-mail us within 24 hours from when your order was delivered to you, if you receive any items that are damaged – otherwise you will be charged for the replacement items.
We thank you for your cooperation and truly appreciate your business!