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Ordering:
Please allow 4-6 weeks for your order to arrive. April through September is our busiest time of year and if something is out of stock, we need to account for time for our products to arrive from Greece. For items that are already in stock, we will gladly ship them to you within 3-5 days – and then your shipping time is about 2-5 business days, depending on which shipping method you choose and where you live. All our boubounieres are custom made when you place your order, so please allow time for your distinctive favors to be created.
Shipping charges are based on size and weight of the boxes used for your products. In order to determine your shipping charges, we will package your order and then send you an e-mail with a bill for your shipping charges. We also use this practice to ensure every customer pays the exact shipping price as other boutiques typically estimate weights, leaving you to pay extra. We use UPS to ship your order.
MAKE SURE YOU HAVE AND USE A VALID EMAIL! We will send you a shipping invoice, which you must pay before we are able to ship out your items. Please also note that you do not have to sign up for an account with PayPal, you can simply use the service as a guest.
RETURNS/EXCHANGES: We have a NO REFUNDS policy. If you decide that you want to return your purchase, you may exchange it for something else, or be issued a store credit. You have 2 days, or 48 hours, to inspect the products from the day they were delivered to you. Your return package(s) must be postmarked on or before the 3rd day from when your order was delivered to you (day 1); otherwise no exchange or store credit will be processed. The return shipping charges are your responsibility.
The store credit does not expire. The store credit is not transferable.
In order to exchange your purchase or be issued a store credit,
RETURN SHIPPING: When you return something to us for an exchange or credit, we recommend you purchase insurance for the full amount of your purchase and request proof of delivery. All return shipping charges are the customer’s responsibility. Please pack items in packages neatly and carefully, the way they came to you (i.e. with bubble wrap, padding, popcorn, etc.) If items are damaged during shipping back to our store due to carelessness, you will be charged for the merchandise.
DAMAGED ITEMS: If you receive any items damaged from shipping, you need to contact us immediately. We will send you the new merchandise to replace the damaged merchandise, and a return shipping label. The damaged items need to be back in our store within 10 days of when you received your return shipping label, otherwise those items are yours and you will be charged.
We thank you for your cooperation and truly appreciate your business,
- KARAMELA
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